Returns & Refunds
How refunds work for Verifoto AI credits
Verifoto AI offers an on-demand digital service: every credit unlocks one AI-powered image analysis. This policy explains when a refund is possible and how to request it.
Last updated: April 22, 2026 · Document version 1.4.0
Plain-language summary
Refunds are available only when no analysis credit linked to the purchase has been consumed. Contact us quickly if something went wrong.
- Our product is an immediate digital analysis service activated as soon as you launch an evaluation.
- Ask for a refund within 14 days of purchase and before using the credit.
- We reply within 5 business days and, if approved, Stripe processes the refund within 10 days.
What this policy covers
Verifoto AI sells prepaid credits that trigger on-demand image analysis for fraud prevention.
Each credit unlocks automated processing, report generation, and storage costs the moment the analysis starts.
- Digital-only delivery: no physical goods are shipped or returned.
- Credits are consumed instantly when an analysis job enters the queue.
Refund eligibility
We can refund purchases only if none of the analysis credits in that order have been used.
Once a credit is spent or an analysis has started running, the related operational costs cannot be reversed.
- Unused bundle or top-up: eligible for a full refund.
- Partially used bundles: only unused future renewals can be canceled, not the already consumed credits.
- Enterprise agreements follow the bespoke terms defined in your contract.
EU right of withdrawal exceptions
EU consumer rules (Directive 2011/83/EU, Article 59) remove the standard 14-day withdrawal right once you consent to the immediate execution of a digital service.
By starting an analysis you explicitly ask us to deliver the service during the withdrawal period, so the right of withdrawal no longer applies after execution begins.
Timeline at a glance
We use clear deadlines so you always know what happens next.
| Step | What we check | Deadline |
|---|---|---|
| Submit request | Share your order ID, account email, and why you need a refund. | Within 14 days of purchase |
| Case review | We verify that the linked credits were not used and confirm account ownership. | Response within 5 business days |
| Refund executed | Approved refunds are sent through Stripe to the original payment method with a confirmation receipt. | Issued within 10 days of Stripe’s approval. |
How to request a refund
Send us a message before using the credit so we can stop the charge in time.
- Order ID or invoice number
- Email address associated with your Verifoto AI account
- Short explanation of the issue (for example, duplicated purchase)
- 1. Submit your requestEmail or use the form with the required details.
- 2. We review usageOur team confirms that the credit is still unused.
- 3. Refund confirmationWe notify you once Stripe processes the refund.
Refund method
All payments run through Stripe and any approved refund is issued through the same platform.
Funds return to the original payment method. We cannot issue cash, bank transfers outside Stripe, or alternative payout channels.
Anti-abuse safeguards
To protect honest customers we monitor repeated refund claims, unusual usage spikes, or accounts flagged for fraud.
We may pause accounts or request extra verification when we detect suspicious refund patterns.
Frequently asked questions
Can I get a refund if I started an analysis by mistake?
Once the analysis has begun the credit is consumed and we cannot refund it because the digital service has been delivered.
What if the service was unavailable when I tried to use it?
If a platform outage prevented you from launching the analysis, contact us within 14 days so we can verify the incident and reactivate or refund the credit.
How will I know my request was received?
We send a confirmation email with a ticket number. Keep it for future reference and reply to the same thread for updates.