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Browse the most common questions about credits, plans, and reports. Use the search to jump directly to the answer you need.
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We collected the quick answers that customers ask most often. They complement the detailed legal policies with practical guidance.
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You can buy additional credits or upgrade to the next plan at any time.
Verifoto AI reports help document photo anomalies and support the decision in disputes. They do not constitute legal evidence, but can be useful in communications with delivery platforms or insurers.
Yes, you can upload WhatsApp images or screenshots. In those cases metadata may be limited, but the analysis also considers visual signals.
No. Images are processed temporarily in memory during analysis and are never stored in our systems. There is no permanent image storage.
Absolutely, you can cancel the subscription anytime without penalties.
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Our support team can review account limits, investigate blocked analyses, or explain how billing works.